Skip links

Developed Local Classifieds Web Portal with Call Center Integration: ChennaiDial

ChennaiDial is a dynamic startup specializing in providing local classifieds and search engine services. They sought to create a comprehensive web portal that integrated their call center operations to enhance customer engagement and offer a seamless user experience. Additionally, the client aimed to improve their on-page SEO to boost local visibility and attract a larger audience.

Challenge:

The primary challenge faced by ChennaiDial was the seamless integration of their call center with their web application. They also needed to focus on optimizing the portal’s on-page SEO factors to ensure better search engine rankings and increased local visibility.

Solution:

Allied Biztech, a boutique product development company, collaborated closely with ChennaiDial throughout the project lifecycle. We provided end-to-end support, starting from conceptualization, development, deployment, and marketing. Our dedicated team of experts in system architecture, networking, VOIP, web application development, lead generation strategy, and web marketing played a vital role in delivering a successful solution.

Our process involved carefully planned milestones, allowing the startup to iteratively test and refine their services, ensuring high-quality outcomes with each release. We worked closely with ChennaiDial to understand their unique requirements and tailor the solution accordingly.

Benefits:

By partnering with Allied Biztech for outsourced product development, ChennaiDial achieved several significant benefits:

  1. Cost Savings: Outsourcing their product development to us resulted in considerable cost savings for ChennaiDial compared to building an in-house team.
  2. Expert Support: Our diverse team of experts brought in-depth knowledge and experience in various domains, ranging from system architecture to web marketing, enhancing the overall quality of the project.
  3. Seamless Integration: The successful integration of the call center with the web portal improved customer engagement and satisfaction, streamlining the user experience.
  4. Optimized SEO: Special attention to on-page SEO factors led to improved search engine rankings, increasing ChennaiDial’s visibility in local searches.
  5. Holistic Approach: Our end-to-end support, from development to marketing, ensured that ChennaiDial had a reliable partner throughout the journey, providing valuable insights and solutions at every step.

Results:

The outcomes of our collaboration with ChennaiDial have been highly satisfying. The web portal and call center integration have successfully catered to a substantial user base across Chennai. As a result of our digital marketing efforts, the portal enjoys a wider coverage and has achieved a quick return on investment.

Key Performance Indicators (KPIs) Improved:

  1. Website Traffic: A significant increase in website traffic due to improved SEO practices and targeted digital marketing efforts.
  2. Customer Engagement: Enhanced customer engagement through seamless call center integration, leading to increased inquiries and conversions.
  3. Lead Generation: Implementation of effective lead generation strategies resulted in a consistent flow of potential customers for ChennaiDial.
  4. Cost Savings: Significant cost savings achieved by outsourcing product development, allowing ChennaiDial to allocate resources to other critical business areas.
  5. Customer Satisfaction: Positive feedback from users and customers, indicating a high level of satisfaction with the portal’s functionality and services.

Allied Biztech’s collaboration with ChennaiDial resulted in the successful development and implementation of a local classifieds web portal with call center integration. Our holistic approach, coupled with our team’s expertise, delivered substantial benefits and improvements in key performance indicators. The partnership exemplified how a boutique company like Allied Biztech can provide immense value to startups and businesses seeking to enhance their web and mobile projects or hire dedicated FTE resources.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.